School governing bodies are legally required to ensure that schools have a complaints procedure.  These are particularly important for parents and carers who feel that their school has not adequately dealt with a case of bullying.

Section 29 of the Education Act 2002 states that:

(1) The governing body of a maintained school shall:

(a) establish procedures for dealing with all complaints relating to the school or to the provision of facilities or services under section 27, other than complaints falling to be dealt with in accordance with any procedures required to be established in relation to the school by virtue of a statutory provision other than this section, and
(b) publicise the procedures so established

For further information on these legal requirements go to the Teachernet website

For more information on establishing a complaint procedure, please visit the ABA local authority toolkit website